From: "ROSE" <xxxxxxxx@bigpond.com>
Date: 12 April 2010 11:11:41 AM AEST
To: "Davin" <xxxxxxm.au>
Subject: Re: Tracking Details  -  Allied Express

Hi Davin we have received our projector and screen. They are both fantastic..

Thanks for your wonderful service.

We are both very, very happy.

Cheers,

Eddy and Rose

---

From: "T & K Cromby" <xxx@bigpond.net.au>
Date: 6 April 2010 4:01:36 PM AEST
To: "Dave"
Subject: Delivery of Xerox C3300DX

Hi Dave,

Thanks so much for such excellent service.

The printer arrived middle of the day on Thursday, and is now installed and working off all the computers superbly!

Thanks once again,

Cheers,

Kelly Cromby

---

From: ray@rjxxxcom.au [mailto:ray@xxx.au]

Sent: Friday, 12 March 2010 10:36 AM

To: Davin

Subject:Re: Invoice

Thanks Davin,

My partner got it yesterday again your service is fantastic.

 

Kind regards,

Ray

Dr Raymond Rxxx

Consultant xx

---

From: mark whittle [mailto:marxe@xxt.net.au]

Sent: Tuesday, 29 December 2009 3:20 PM

To: Davin

Subject: very happy customer

Sorry for not contacting you sooner but I have been so blown away with the epson tw4000 over the christmas.

Just wonted to let you know how much i appreciated your fantastic service, ordered on the 14th december and received it three days later, it was the last piece to the puzzle after spending many hours over the last two months converting my garage into a home theater.

you have made my christmas one never to be forgotten.

all the best for the new year

kind regards Mark Whittle.

---

From: PC HAPPY - Kevin McKay [mailto:xx@xxhappy.com.au]
Sent: Saturday, 26 December 2009 12:02 PM
To: Davin
Subject: RE: Tracking Details - Allied Express

Davin.

Just a quick note to thank you for your fantastic knowledge, service and professional manner in purchasing my 2 nd projector from AIM.  The Z3000 you recommended is awesome and everything you said it would be. 

I will purchase from you again and again.

Regards

Kevin McKay PO BOX 770 BRIGHTON SA 5048 www. pc happy.com.au www.happy hosting .com.au

---

From: Ian Hooley [mailto:hxxxx@gxxxe.com.au]
Sent: Monday, 7 December 2009 1:41 PM
To: Coral
Subject: Quality Service

Thank you AIM Digital.

I have been a customer of AIM Digital for several years now.  I have found all of the staff friendly and helpful, the service both prompt and reliable, and the prices better than any others I have been able to find on every occasion.

Being able to view and search for products on the very comprehensive website, and to either order online (at any time of the day or night) or by phone is always convenient.  Whenever I have rung, I have had an immediate answer by a human being rather than a computerized answering system, and never have to wait in a telephone queue.

Please keep up your excellent service.

Ian Hooley
Very appreciative customer and small business operator

---

From: Rich Sxxxxxxxxx [mailto:Rich@xxal.com.au]
Sent: Thursday, 3 December 2009 2:34 PM
To: Dave
Subject: RE: Quotation on Xerox 8560MFP - Rich xxxxxxxxx

Dave I have cocked up! Your quote was the only one that was GST Inclusive and I have missed it on the quote.
Unfortunately I have just transferred the money (an hour ago) for the purchase, and I don’t need 2 of them.

Thanks for the response Dave. I will give you a call when I need my first bunch of inks and maybe we can do some business then.

I always tell my admin staff, “watch the GST”, about time I take some of my own advice.

Thanks Again

---

From: Amanda Rogers [mailto:amanda@xxg.com.au]
Sent: Tuesday, 27 October 2009 7:55 AM
To: Dave
Subject: Toner replacement

Hi Dave

We recently upgraded our Xerox C2535 to a newer Xerox 3210 with a toner offer from Xerox.

You very kindly offered to replace the toners we had in stock with the new toners for the Xerox 3210.

I am posting these down to you today..

Thanks again for the great service and dedication to customer satisfaction – such a rarity these days :)

Kind regards

 

Amanda Rogers

---

From: thomas slatter [mailto:thomxxatter@xxxx.com]
Sent: Thursday, August 27, 2009 7:42 AM
To: Davin
Subject: Re: Tracking Details - Allied Express

Good Morning Davin ,

Wow! The projectors arrived yesterday, less than 24 hours after receiving confirmation from you.

The entire process,beginning with my email to you seeking a quote for these projectors to the delivery yesterday, went so smoothly.

After a dozen emails, most of which were questions from me which you kindly answered , and not one phone call, I received what I wanted: a great product, a fantastic price and super service.

I will definitely be heading to your website first for future purchases.

Thanks and all the best.

---

From: Julie Baird [mailto:xxxie@gmail.com]
Sent: Monday, 17 August 2009 12:34 PM
To: online 2021

Subject: Re: Thank you for the order

Hello Dave,

My parcel arrived this morning, superfast thank you. A REALLY big thank you for unravelling the ordering mistakes I made.

Best regards Julie

---

From: ssmm@xxoo.com [mailto:xx@xxoo.com]
Sent: Thursday, 2 July 2009 3:19 PM
To: Sales
Subject: Microtek 1000XL scanner

Name: Sue
Email Address: sm_smm@xxoo.com
Contact Phone: 0xxxxxx18

Comments:

I would like to congratulate you on the super service I received recently when purchasing the above scanner. 

The scanner was beyond my expectations, the price way below anywhere I could find, and the service excellent.  I would recommend your company without hesitation.

State: WA

---

From: Amxxxxxxxxxxxov.au [mailto:Amrixxxxxxxxxxx.au]
Sent: Thursday, July 02, 2009 9:30 AM
To: Davin
Subject: Re: Tracking Details - Allied Express [SEC=UNCLASSIFIED]

Good Day Davin,

Thanks so much for your prompt service. Items ordered delivered ASAP.

I will recommend AusMedia to others.

Thanks

Amrish

Applications Development Section, xxx
xxxxxxxxxxxxxxxxxxxxxxxxxx

---

From: Tim Haydon [mailto:xxn@exxemail.com.au]
Sent: Tuesday, 2 June 2009 2:03 PM
To: Dave
Subject: RE: Inquiry Regarding Order Number:090530151204

It arrived just this minute! What a coincidence.

That's incredibly quick service.

Thanks.

Tim

---

From: Ray Roberts [mailto:rxx@xxs.com.au]
Sent: Wednesday, 27 May 2009 11:31 AM
To: Dave
Subject: RE: CFS1190

Hi Dave,

I am amazed I have the printer less than two hours after order placement.

What a service.

How do I claim the rebate from Fuji Zerox.

Kind regards and thanks again.

Ray

---

From: B Clarke & M Ryan [mailto:mxxn@xxnet.com.au]
Sent: Friday, 22 May 2009 6:29 PM
To: Rhys
Subject: RE: Tracking Details - Allied Express

Rhys – just wanted so send you a quick email to say thanks! I got the scanner Tuesday evening and its wonderful.

Thanks for your great service and assistance.

Kind regards, Bronwyn

---

From: Joseph Ng [mailto:jxx@xx.net.au]
Sent: Tuesday, May 19, 2009 2:27 PM
To: Davin
Subject: PLV-Z700 - thanks

Dear Davin,Just wanted to say that we got the Sanyo PLV-Z700 and are delighted 
with it. Couldn't have been easier.

Thanks for the advice.Absolutely no problems ordering from Perth. Hope to deal with you 

again in the future.Kind regards,

Joe

---

From: Quentin Falkenberg [mailto:xx@aapt.net.au]
Sent: Wednesday, 29 April 2009 7:28 PM
To: Dave
Subject: Microtek Scanner 1000XL

Hi Dave ... the Microtek Scanner arrived today ...

I just wanted to thank you for your great speedy service and ease of doing business with.

Regards Quentin

---

Why are we so fast? How come our prices are so good?

We buy in bulk and REALLY keep stock!

---

From: Jacob Turiano [mailto: jxx@xx.com.au ]
Sent: Tuesday, March 31, 2009 2:22 PM
To: Davin
Subject: Sanyo PLVZ700

Hi Davin ,

Projector arrived this morning very quick delivery!

Just want to Thank You for your great service and actually knowing about the products you sell, usually I know more about the product I'm purchasing then the person selling it! So it was refreshing to speak to someone who knew what they were selling.

Your service was the best I've experienced in a very long time.

I will be sending a lot of business your way, I have already told a few people one of which has already purchased a projector from you(Michael) and one other person is purchasing the top of the line SANYO very soon, His name is also Michael J

Finally a company that understands that good service is the best form of advertising and promoting your business.

King Regards,
Jacob

---

From: Aneek Mollah [mailto:xx@xxl.com]
Sent: Monday, February 23, 2009 4:28 PM
To: Davin
Cc: Aneek Mollah
Subject: great service Hi Davin/Store owner/CEO,

       I would just like to write to, regarding my recent interaction and eventual purchase from your store.

       my experience has been one of total satisfaction, great service, fantastic advice, speedy and very efficient service.

       Davin answered, ( I believe to be totally honestly!.. a rare find in it's self!), all my questions, and was very proffesional and extremely helpful. That would have been enough for me to make a purchase from your store, but to top it off, your store was EXTREMELY compettitive on my SANYO projector, and addeded accessories! At no time did I feel like i was being pushed towards a product by a sales person, or pushed towards a product that you mayb

e overstocked of! or are looking to get rid of! or make the most profit out of !
      Sometimes due to the nature of the products or the VALUE/COST of the products, we prefer face to face contact, but due to the professionalism, great advice, efficient service, prompt reply to emails/phone calls, and very compettive pricing, that it was no problem to purchase such items without direct face to face contact.

       I infact will be definately telling all my friends to check out your site and make contact with you guys regarding any electronic goods they maybe after.
      thank you once again for providing such a great service.
              Kind Regards
              Aneek Mollah

P.S. My Sanyo Z3000 is fantastic, is better than I thought, and is exactly as Davin described it to be, in one word it is "SENSATIONAL" and "BREATHTAKING".. well that's two words !! LOL!

---

From: Andrew Lorken [mailto:andrewxx@axxxx.com]
Sent: Monday, February 23, 2009 1:32 PM
To: Davin
Subject: Sanyo PLVZ3000
Hi Davin

this Sanyo 3000 is amazing.  I watched Ronin (B-Ray Disc) last night with great action scenes, dark scenes and fast moving sequences and the picture quality was very sharp.  

Am particularly impressed with the degrees of black/grey and shadows and the detail that remains within it - for a projector that equals a large Plasma/LCD, its just amazing.

Thanks on your advice on the Sanyo vs Epson.  Am enjoying it immensely.
----------------------------------------------------------------
Regards

Andrew Lorken
Partner - Communicxxx

---

From: David Gillman [mailto:xx@tpg.com.au]
Sent: Monday, February 02, 2009 9:42 AM
To: Davin
Subject: SANYO PLV-Z700 projector

Hi Davin !

Just wanted to write to say thanks for the AMAZING service!  I received the projector this morning!!  Considering I only placed the order with you at 5:00pm on a Friday , this has got to be the best service I have ever received from any company, ever!!!!!

Thank you again.  I was a little reluctant to order something of this value from a company I didn't know, but I will certainly be recommending you to my family and friends! Thanks again for all your help. Regards,

Dave Gillman.

---

From: Jane Burton [mailto:xx.burton@xxl.com]
Sent: Thursday, 29 January 2009 10:03 PM
To: Steven
Subject: Z700

Gentlemen,

I would like to take the opportunity to not only tell you that we are very happy with our new Sanyo Z700 projector but also to thank you and your staff for the assistance, care and attention we received in making sure we got a great product.

We are all currently enjoying our new viewing pleasure.  We have never experienced High High Definition viewing before and I didn't expect much of a difference but now that I have, there is NO going back!

Thanks again
Kindest regards
Mrs Jane Burton
and the whole Burton Family

---

From: Greg Robertson [mailto:xx@xxmac.com]
Sent: Tuesday, 27 January 2009 8:29 PM
To: online
Subject: Regarding Order Number: 090123093801

Dear AIMJust wanted to say that the order arrived today.

Great service, many thanks for the very prompt delivery - it meant a lot to my son in particular, for whom one of the printers was destined, to have this early.Kind regards

Greg Robertson

---

From: Dave [mailto:dxx@iinet.net.au]
Sent: Tuesday, 20 January 2009 3:17 PM
To: Steven
Subject: Price match Xerox 1110 lazer printer

Hi Steven,You were correct, no one could match your pricing.

I even tried xxx who claim they beat prices by up to 25%!! (see below copy from xxxxxx fyi) Anyway I placed an online order yesterday and the printer was delivered before lunch today!!I would just like to thank you for your recommendation (the printer is fantastic only took a few min to get it working) Kind

Regards, Dave Kimpton -----Original Message----- From: xxSales [mailto:sales@xxxbuy.com.au] Sent: Friday, 16 January 2009 6:48 PM To: Dave Kimpton Subject: RE: Enquiry from Mxx Txx Superstore - Sales

Hi Dave,

Unfortunately we can't do a better price. Perhaps places where you've seen it cheaper have bought it before the prices went us as a result of currency fluctuations. (--that's what we do alright!)

Regards,

xxx (--names deleted by AIM to protect privacy)
PS if you'd like to know more about how we beat the e-stores see review

Epson_EH_TW4400_projector.html

---

From: Shailesh Patil [mailto:shaxxl@gmail.com]
Sent: Friday, December 19, 2008 10:12 PM
To: Davin
Subject: Fwd: Epson TW-1000

Hi Davin,Thanks for sending me the new HDMI cable.

I have connected the new cable and now have my projector operate at 1920x1080p@60Hz.Your service is amazing, I am truly impressed. Keep up the good work. I can surely say guys, you have one happy customer in me.

Wish you a very merry christmas and a Happy New Year.Regards

Shailesh

---

From: kevin@amxx.com.au [mailto:kevin@amxxxx.com.au]
Sent: Tuesday, 9 December 2008 10:52 AM
To: Sales
Subject: Sanyo Z700 projector
Comments:

Hi Davin/Steve,Firstly thanks for the incredibly fast shipping - I think that's the first time I've ordered a product (interstate) on a Friday and received it Monday!

Secondly, you were right about the Z700, it is an excellant projector and even though there is a fair amount of light in the room it's more then adequate to see clearly and brightly!

Best Regards,
Kevin Bloch
State: SA

---

From: Jim Filmer [mailto:jixxr@sxxw.com]
Sent: Monday, 8 December 2008 1:52 PM
To: Dave
Subject: RE: Film Scanner

Hi Dave, Just received the scanner today (Monday), after placing the order on Friday afternoon, and to put it bluntly – bloody fantastic service mate. I can't wait to get home and start playing with it – the scanner that is…..

Regards, Jim Filmer

Director of Sales & Marketing
xxxx

---

From: Darryl Legg [mailto:dxx@xx.com.au]
Sent: Friday, 5 December 2008 1:41 PM
To: Davin
Subject: Re: EH-TW3000

Davin,
Yes please, I will try mine first, its very adjustable so will give it a go. Process and send away please. Let me know who it travels with.

Thanks for your prompt attention, I have in fact sent e-mails to 5 different vendors but you where the only one to reply, so you had to win the sale.

Darryl.

---

From: ian.twamley@xx.au [mailto:ianxx.xx.au]
Sent: Sunday, 16 November 2008 4:46 PM
To: Sales
Subject: Projector Buy

Hi

Got $3000 to spend on a cinema projector including 100" fixed screen & HMDI cable (5-10m). Either Sanyo or Epson 700 or 1000 models - best recommedation & price.Brought previously from AIM, an EWP20 & brilliant so now got a new home, need to set up another roomCheers

Ian Twamley

---

From: Andrews, Sandy [mailto:Sandxxdrews@auxx.com]
Sent: Monday, 27 October 2008 1:34 PM
To: Steven
Subject: Outstanding Service

Hi Steven, I would like  to put forward a few words of thanks in regards to the service we continually receive from AIM.

Whilst all the guys are great the staff member most prominent is Dave!His customer satisfaction is outstanding.We have no hesitation in recommending AIM , just knowing that you are going to be taken care of!Cheers and thanks

Sandy Andrews

---

From: stevexx@internode.on.net [mailto:stevexx@internode.on.net]
Sent: Saturday, 25 October 2008 1:05 PM
To: Sales
Subject: thankyou

Name: steve clampit
Email Address: stevexx@internode.on.net Contact Phone:
Comments:

Thankyou for your professional attitude and quick service in supplying me with the epson r2880 and back order paper

State: SA

---

From: xx@hoxx.com [mailto:joxx@xx.com]
Sent: Friday, 26 September 2008 7:31 PM
To: Sales
Subject: Recent order

Name: Jon Dueker
Email Address: xx@xx.com
Contact Phone:

Comments: Once again you have delivered my order at an exceptional price and within 2 days of my order. You are to be commended.

Thank you.
State: QLD

---

From: Craig [mailto:Craixx@xx.com.au]
Sent: Wednesday, 27 August 2008 10:36 AM
To: Fiona
Subject: RE: Copy of Invoice

Hey Fiona I have just received the items as ordered below.

Thank you for your help. I have been pleased with price speed and efficiency in using you/AIM for the consumables for our printer.

I will be putting in place a procedure here to enable us to continue ordering our required items through you. I have passed on the invoice to our accounts department and will have the funds EFT'd later today.

Thanks again Fiona, Have a good day.

Kind regards

Craig

---

From: Phil Williams [mailto:px@gifxxll.com.au]
Sent: Thursday, 10 July 2008 2:47 PM
To: Rhys
Subject: RE: Phaser 8560

Hi Rhys / Steve, Just wanted to say a big thank you for the product advice on the Phase 8560. 

It's a perfect match to what I need and performs beautifully.  Will have no issues using you again – you have the product knowledge, service and price and outperform the big retailers in every way.

Wishing you the best in business.

Phil
GIFTS THAT THRILL

---

From: Paul Mannings [mailto:xx@gmail.com]
Sent: Friday, 4 July 2008 12:20 PM
To: Steven
Subject: Re: invoice cop

hi steve,

thanks for the invoice copy from a purchase four years ago - great service! which is in line with the promptness my order was fulfilled and the reasonable price i paid. it looks you guys are doing an excellent job, and i have no problems recommending AIM highly!

cheers, paul

---

---

From: Mark Lewis [mailto:mark@xx.com.au]
Sent: Thursday, 3 July 2008 1:58 PM
To: Fiona
Subject: RE: 8560 Ink Prices

 

Thanks Fiona…great service …thought it was only going to be the great buying experience when we got the Phaser from you guys did not expect this to continue like this !

Thanks …I’ll check my ink situation & let you know.
Regards
MarkMark Lewis

A1 Exhaust Group Pty Ltd
Australia's Premier Exhaust Group

---

From: Steve Johns [mailto:xxy@xxail.com.au]
Sent: Thursday, 19 June 2008 4:51 AM
To: Fiona
Subject: AIM Digital Imaging Despatch Notification (Australian Air Express)

Hi AIM, I received these goods yesterday only one day after ordering them!

That is the fastest I have ever received a parcel from any State in Australia including my own state, it has taken up to 6 working days for a package to travel 500 to my place from Sydney !!!! Thank you for the fantastic service, I will definitely be doing business with you again. Regards, Steve Johns

http://www.stevejohnsphotography.com/

---

From: dixxo@hxxmail.com [mailto:didxxo@hoxxom]
Sent: Thursday, 22 May 2008 2:25 PM
To: Sales
Cc: Steven
Subject: Re: Purchase

Just a quick note of thanks to Davin and the team at Aim Digital. We watched state of origin last night with our new Sanyo Z5 and new 92” fixed screen which we purchased last week. Awesome!!!!

Thank you for all your help and taking the time in making our choice the right one. We were concerned reading an article about pixels and brightness - you were so right - not an issue at all, we're very happy with our purchase and the service is impressive.

We were also a bit sceptical being up here in Qld and purchasing from AIM, but wow, your service is so professional. Delivery was so quick. No Problems. Well done guys Thanks again

Deb and Jim

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From: wexxter@bixxuzz.com mailto:webmaxxbuzz.com]
Sent: Thursday, 15 May 2008 11:54 AM
To: Sales
Cc: Steven
Subject: Software links

Dave,

Hi, I bought the premo Bravo XPRO II from you a month ago , and its been going really great ! Couldn't be more happy :)

Thankfully I've upgraded to a PC from a mac, and ive deleted your links to the software download + passwords :( would you be able to re send them asap.

regards josh

Bidding Buzz QLD

---

From: Mark Lewis [mailto:xx@xxausts.com.au]
Sent: Wednesday, 14 May 2008 5:33 PM
To: Steven
Subject: RE: XEROX 8560

PS

Steve
Thank you for supplying me a great machine …love the print quality & ease of use.
Just to let you know that I ’m submitting my claim for the free comsumables/trade in offer as per your suggestion.

Was certainly impressed with you guys …quick reply to e mails at 6pm & later …the personal service , excellent pricing on both machine & consumables plus you were the only guys I spoke to that told me about the Xerox promotion.

I’ll certainly use you guys again.
Regards
Mark

Mark Lewis
A1 Exhaust Group Pty Ltd
Australia's Premier Exhaust Group

---

From: Terry [mailto:txxd@bxxd.net.au]
Sent: Tuesday, May 06, 2008 7:23 PM
To: Sales
Cc: Steven
Subject: honest people
Comments: i went looking for a new projector rang stores and was most disapointed with the lies i was bieng fed worst offenders were the big stores think big. it was only when i spoke to davin i think his name was did i get honest answers to my questions .

so i brought a projector from AIM and am very happy.

good people that i will recommend to everyone .thanks

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From: Callinan Family Melbourne [mailto:axxan@opxxome.com.au]
Sent: Friday, 2 May 2008 8:25 PM
To: Fiona
Subject: RE: Sanyo Z5 Projector Lamp Specials

Fiona, This is long overdue but I wanted to compliment you and the AIM team on you helpful friendly service. I bought my first projector, an inFocus X1 after seeing it in action in your Box Hill store. 

I appreciated the opprotuniy to see it with others. Unfortunately, the inFocus gave up last year and naturally I came down to Aim to replace it.  I had picked the Sanyo PLV-Z5 but was a little concerned about the level of brightness. 

Your team talked about the pros and cons of the various other units you stocked including more expensive projectors and explained why this was the best unit and recommended it with the assurance that I could bring it back if I wasn't happy. 

I still have it and continue to be impressed after 6 months heavy use. AIM's service is first class and I am happy to recommend you for honest helpful and informed advice. Best regards

Anthony Callinan

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From: Peter W Johnson [mailto: xxw@people.net.au ]
Sent: Thursday, 28 February 2008 8:02 PM
To: Davin
Subject: Epson Projector (TW2000)

G'day Davin I received my projector at 10:00am.

I did not believe it I only placed the order 5:00pm the day before. Could not expected to get that service local. Have taken it out of the box plugged it in and wow. Realy happy. Love the price. Love the service Love the product.

Thanks

Peter W Johnson (NSW)

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From: Charlie Bloomer [mailto:xx@kxxelco.com.au]
Sent: Monday, 25 February 2008 7:45 PM
To: Peter
Subject: AIM Digital Imaging Despatch Notification (Australian Air Express)

Many thanks for your rapid response. It is greatly appreciated. It is a pity there aren’t more firms like yours.

Charlie Bloomer
KALTELCO
SERVICES
T. 0xx6
F. 08xx777
M.0xx88

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From: Mark & Narelle Franklin [mailto:markxx@bigpond.com]
Sent: Thursday, 21 February 2008 9:52 PM
To: Davin
Subject: Re: Screen Purchase

Hi Davin, Received the screen on Monday and all is perfect.

Thanks for your great service and good luck for the future

Mark Franklin

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From: Jarrah Nevill [mailto:jarraxxevill@xx.au]
Sent: Wednesday, 13 February 2008 4:32 PM
To: Davin
Subject: RE: TW-700 Invoice

Hi Davin, Impressed. Very impressed. 

Fastest purchase/invoice/delivery ever. Projector arrived by lunchtime, less than 24 hours after I ordered it. I know who I'll be dealing with in future.

Regards, Jarrah Jarrah Nevill
Graduations Officer 
Exams, Awards & Graduations
Student Administration
Academic Registrar's Group
RMIT University

Telephone:  xx
Facsimile:     xx
Email :          jarrxx.au