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| Australian Interactive Multimedia Pty. Ltd.
ABN 33 006 341 760
Client feedback.. Current page here
We deliver what we promise Australia wide. See Page 1 Current feedback Simple lesson here you must make more than you spend.
According to press Cworld owe suppliers around $4.7M
[more] From: Bruce Hedge [mailto:xx@bigpond.com] WOW!! -fabulous service-arrived on doorstep in rural Victoria two days after ordering-exactly as described, substantially less cost than other outlets -very impressive. Thanks indeed. Bruce h From: Sharon and Ian [mailto:iaexxmb@xx] Sent: Tuesday, 18 December 2007 5:07 PM To: Orders Subject: {Disarmed} Re: Thank you for the order
(*Special Discount code) Yes you do it's sent via mail -- AIM From: Scott Rossetti [mailto:scott1@xx] Sent: Thursday, 13 December 2007 1:21 PM To: Dave Subject: RE: Primera Bravo Pro Quotation Hi Dave, Order arrived today – great response to original query, competitive price and quick delivery – 3 out of 3 -well done! Kind regards Scott Rossetti Gippsland Funeral Services From: James Mannah [mailto:jamesmannah@xx.com.xx] Good afternoon, The purchase transaction was smooth and extremely fast. I won't hesitate to use you again or to recommend your company. From: Sharon Borham [mailto:iaexxt.au] Hi Dave, Thanks again From: Karidis George (RBAU/EQS1) [mailto:Georgxxaridis@xx.com] To AIM, I am very happy with my new Epson TW-2000. I'd been researching my next projector purchase for months, read reviews on ProjectorCentral and ProjectorReviews.com. There are a lot of good projectors out on the market and I wanted to find one that was perfect for my home theatre. AIM's customer service was helpful and prompt, Davin arranged a demonstration of the Epson TW-2000 the very morning the first units shipped. The demo blew me away! The deep inky blacks and exceptional contrast sold me immediately. No adjustments out of the box where needed. The only adjustment done at home was to set the colour temp to 6500K and preset to Theatre Black 1. Perfect Picture!! Davin was able to demonstrate the Sanyo Z2000 simultaneously for comparison. Both projectors where excellent, but the difference was obvious - with the Epson running literally out of the box had deeper blacks as well as excellent contrast, the picture was also brighter because of the extra lumens. Sharpness being similar. Add the extra year warranty and 3 year on the lamp, the Epson is easily the best value/performance 1080p projector on the market. Additionally AIM's flexibility, and customer service impressed me greatly. Once again AIM's professional service and awesome prices keeps me comming back for more. This was my 4th projector purchase. One friend has already purchased and another is waiting on stock. Well done Epson and AIM!!! Kind Regards From: Dale [mailto:xx@xxxl.com] Hi Davin I'm very pleased with my Epson TW1000, ceiling mount, screen and surge protector. Thanks again for your advice, assistance and friendly professional conduct. I thought you may be interested in reading some comments I've posted recently on Whirlpool forum: (My username is xxx as you probably would have gathered). http://forums.whirlpool.net.au/forum-replies.cfm?t=841055 http://forums.whirlpool.net.au/forum-replies.cfm?t=851209 http://forums.whirlpool.net.au/forum-replies.cfm?t=857985 (This post has links to 3 pics of my setup): http://forums.whirlpool.net.au/forum-replies.cfm?t=857985&p=3#r42 Thanks again Dale From: arabianrob@xx.com I have also tried relative colormetric ,black point on and off with same result here is a copy of 1 of my files im trying to print. highlights on white horse appear fine however bay horses mane loses most of its detail. green area on white horses rug under buckle also has some colour shift. Adjusting midtones 10 points in photoshop with levels did help shadow areas slightly, but still nowhere near wysiwyg. appreciate any help . Result Black and White is now true black and white and not warm tone anymore. From: coxx@xx.com.au [mailto:cxxm@xxh.com.au] Dear Peter I am very impressed with your organization and the fact that you are assisting me in rectifying my problem. I will definitely be purchasing more from you guys. Once again thank you very much. It is not often that you get an organization / business that will assist as quickly and cooperatively as you have. P.S. I will also be forwarding your company details on to our local networks of Not For Profit organizations with a high recommendations. Marcel Berka From: ollxxn@xxx.com [mailto:ollxxeven@xx.com] Fiona, We have dreamed of owning a home cinimea projector for more than a decade and have been waiting for the right product at the right price point. The Epson TW-1000 and 100" widescreen purchased from AIM were what we had been waiting for. It has transformed our home entertainment experience and is truly life changing. AIM consistently offered competitive pricing and high levels of presales and postsales service which is why I would engage them 1st for our future digital entertainment needs. kind regards Olly From: Sharon and Ian [mailto:iaxx@xx.au] Hi Steven, We had only considered Brother, Canon, Lexmark and HP. There was a follow up phone call from a lovely lass Fiona. We emailed for a tad more info and David responded very quickly. All his info was well laid out, just giving us the facts so we could compare and decide. The spreadsheet was really beneficial in clearing the crap from the facts regarding running costs. The long held belief that inkjet printers were cheaper than laser was disproved by David and our follow up research confirmed this. Even though the facts about the 2535 put it so far above all other brands that they were no longer a consideration, we would not have known about it had the 2535 not been suggested by David. We phoned David at 5pm on Friday and sealed the deal. Even though it was about knock off time on a Friday, David was still chirpy, great to chat to and the transaction was very simple. It is nice to know that ordinary country family folk like us can receive great, honest and straight forward advice and service from our big city cousins. If you wish, please pass on our thanks to David and Fiona. (We asked David for your email address. David did not prompt us in any way regarding this). Thank you From: Andre [mailto:andredeg@xx.xx] HI Davin Well we now have our home theatre up and running. The screen went together so easily; it took two of us about 20mins to assemble and mount it. The black velour feels fantastic and really sets the whole screen off. The frame which is of metal construction is rigid and feels and looks very sturdy. The screen which fits neatly inside grooves of the frame make the screen very easy to stretch and secure. What engineering! We now have a great home theatre. Thankyou so much for your advice and assistance! kind regards Andre From: Tony Midnite [mailto:toxxdnite@xxl.com] Hi Davin A quick thank you for all your help. The TW700 is absolutely awesome! Cheers Tony (Epson home cinema projector with Longhorn projection screen -- AIM) From: Ian Mitchell [mailto: infoxx@xx.com. au ] Sent: Wednesday, 24 October 2007 12:22 PM To: Russell Subject: RE: 8500dn testimony.. Dear Russell , Just thought I would drop you a line to say thanks for your assistance in choosing the Xerox 8500DN – Magic printer – really working well for me . I did check BTW - on the no of print done so far – and to my amazement it is more that 16000 – much more than I expected. So I think the maintenance kits are working as they should. Thanks again! Ian Mitchell From: Mason, Brent (RTIO) [mailto:Brexxon@.com] Dave Just a thankyou E-mail to add to your site Extremely impressed with your service when purchasing the Sanyo Z5 projector. Delivery was prompt and the projector was $400 cheaper than local Perth shops. Will definitely be using your services again Brent Mason Perth WA . From: Fiona - [mailto:xx3@hotmail.com] Hi there! Sorry for the late reply, Fiona M From: Chaolin Chang [mailto:cxx@xx.com. au ] Hi Russell Thank you very much for your impeccable service. It is something like this makes Ausmedia stand out from the crowd. It takes seconds to set up the Pharser printer like you said. I like the output speed too. One minor point which you might want to feed back to the Optoma projector manufacturer. The connector for the monitor is probably 2mm short compared to most connector in a PC. Once again, thank you very much for your delivery. Best Regards
From: davidxx@xxxxx.com.au Dear Davin, I put together the new 100" Longhorn screen that you supplied me last Saturday in the afternoon at home - both effortlessly and without drama. This was the first time that I had put together a fixed frame projector screen. The screen went together well and all of the components seemed to be well made, making the overall look of the screen professional and a valuable addition to our home theatre room. We watched "Hero" on the big screen at home on Saturday night with the whole family and everyone seemed to enjoy the big screen experience. I wouldn't have a problem recommending this new screen to any of your potential clients in the future. Regards From: Jodi [mailto:xx@jodixx.com] To Ausmedia, Amazing service - ordered early afternoon yesterday online and received AM in Qld today. Product as stated - definitely send my business your way again. Cheers -- AIM [Was Spyder2Express] Spotlight on Internet trading: "..Many web stores offering thousands of items don't really have them!.." 
From: Haryana Dhillon [mailto:hxxa@xx.net] Dear Steven,
AIM -- Custom made projection screen for X-Ray room with no metal parts. From: Margaret Hamwood [mailto:haxx@xxon.net] When I ordered my Epson R1800 printer and monitor calibrator from your Kind regards Margaret Hamwood From: David Nagy [mailto:xxy@maxxa.com.au] Sent: Wednesday, 29 August 2007 2:07 PM To: Davin Subject: RE: Tracking Details Thanks Davin, Thought I would quickly mention how impressed I am with your service - I received my new Z5 in Adelaide a little over 24 hours after ordering it (who needs air freight??). To top it off, AIM has been able to supply the Z5 about $300 cheaper than the supplier in Adelaide that I got a quote from for my insurance claim. So, although initially pretty annoyed that my old Z2 was stolen I now have a Z5 to replace it with and because of AIM's good pricing I effectively didn't have to pay the excess on the insurance, making me one happy camper. Keep up the good work! Dave Nagy From: VAN [mailto:van@xxxe.com.au] Hello, I just wanted to tell you this because it might be beneficial to you, and hopefully you will not be too insulted. Your website is probably the worst website I have ever come accross. It is messy beyond belief, distracting, and very difficult to navigate through. I have spent almost an hour just trying to figure out how to order. If you had a better more comprehensive site your will find that your sales increase incredibly. I'm saying this not only as a designer, but as a consumer. Pllllleeeeeeeeeeeease update it. Many thanks and best of luck with your business, Van In our defense if we only sold a few products it would be easy. From: Bill & Jo Pratt [mailto:xx@alxxk.com.au] Russell I purchased a Huey Pantone Monitor Colour correction system from you early this year to match my 19inch LCD monitor with the Pantone colour standard. It was fantastic! Producing an ICC profile that completes the camera/screen/printer workflow. I have just purchased a new Notebook and it was important that the screen displayed photographs true to form. So I installed Huey on it to make an ICC profile and now the two monitors are identical in their display. It was one of my better purchases. Many thanks Bill Pratt Shoreham Victoria From: Jenny Dxxx [mailto:xx@bigpond.com] Fiona, great service the cartridges arrived and thanks for the sports bag, towel etc. My grandson has just left for swimming practice taking the towel with him and he says he needs the sports bag and soccer ball also. Perhaps he will have to share. I do not need paper at the moment but I am a member of some photographic folios and I sent your net address details and how helpful you had been to members in the folio, most use Ilford paper so I am sure they will appreciate the savings. I will forward this email to our camera club members with the next meeting notice. Jenny From: Kimmi [mailto:xx@optusnet.com. au ] Hi Russell WOW! thanks this is very good service, maybe NSW is the place to live after all. You in particular and the AIM got the thumbs up from me, and I will recommend you service to everyone I know and I will be looking forward to do further dealings with you and AIM in the future. Thanks again Russell . Regards, Kim From: Barry Press [mailto:xx@xxeed.com.au] Dave Just thought I would let you know I am very very happy with my setup and really enjoying the whole dedicated home theatre experience. Many thanks. Barry From: Calibrated Printing Services [mailto:caxx@xxnet.com.au] Hello Davin, Thankyou for all your help on Friday and before then. After a lot of phone calls and patience, I was able to collect the box from Brisbane airport late Friday afternoon. We assembled it Saturday and I must say I was impressed with relative ease of construction, the products supplied to assemble it and the finished overall appearance of the screen. And that is not to mention the picture quality, which is great as well. Thankyou again for all your help to get this screen to me in a big hurry, I appreciate your service and hope I can do business with you again. I will definitely recommend your service to others. Kind Regards, Stephen Egan From: Severinxx [mailto:xx@westnet.com.au] That really is a record! Delivered here, in Albany , at lunch time today, brilliant! Thanks [Epson T053 Tri-Colour Ink Cartridge etc.] -- AIM From: nexx@xxl.com.au [mailto:xxx@xxmail.com.au] Hi Russell, I've just moved from Melbourne to rural Victoria and thought it timely to look at monitor calibrating while setting up the new office. Getting good results using the Pantone Huey. I was waiting for something like this to come along - simple to install and use, with immediate improvements to my printing set up. And cheap! Regards Neil Newitt From: cd factory [mailto:info@xx.com.au]
We are very happy indeed and will be sticking to this system from now on for all our inkjet printers!
From: Rens [mailto:rxxev@xxxx.net.au] Sent: Monday, 16 April 2007 10:17 AM To: Sales Subject: invoice 73648, no. 070317141112 hi Davin, just wanted to drop you a line to thank you for the great service you guys offered with our purchase of the cinema projector. Also wanted to say sorry for accusing you of informing me that the projector is compatible with laptops. It was indeed someone else who gave me the incorrect info. However, we have overcome the connection problem. Also a wrap for AirRoad couriers, who went out of their way to ensure safe delivery (after a few glitches with the delivery address). We have now received all the goods. regards Rens From: David Dyball [mailto:David@xx.edu.au] Hi Davin, As good as the projector is though the real winner is the longhorn remote. What a fabulous piece of equipment! It took only a few miniutes to program it to my DVD, projector, TV and sound system using its magic eye and now I have one remote (that I can actually see in the dark) to run the whole system. Brilliant! Thank you for your friendly and helpful advice and I shall be back for more of these remotes as I'm cerftain they will make great Christmas presents. Regards and best wishes. From: Boyd Arts [mailto:boydxx@xx.au] Hello Russel, Just wanted to let you know the we tried out the redgiant ink on the weekend and the colour was exactly the same as the genuine Epson ink, I couldn't tell the difference and that's pretty impressive – I've been printing on 9600's since they came out, Its great to finally be able to cut down on consumables costs at no detriment to the quality of my work. Regards Irian, Boyd Arts From: John [mailto:john@xx.com] G'day Dave, The Lamp was waiting for me when I arrived in Sydney . Thank you very much the service is fantastic. Regards John From: Lee, Ken FLTLT [mailto:xxxx@xxxxx.gov.au] To the Manager, AIM VIC, I would just like to take the opportunity to formally thank you and AIM on the way you have assisted me with a Sanyo Z5 I purchased from you (AIM). As you probably are aware, there were a few complications when it came to seeking warranty action. Whilst the NSW Sanyo Service Reps didn't agree to replace/repair the unit based on their assessment, I was extremely pleased when Davin informed me that you (AIM) were going to give me a new unit regardless. I earnestly thankyou for your assistance in this matter, despite being an eBay listed item, and would especially like to single out Davin, who fielded numerous queries and conversations with me over the matter. I applaud you for your excellent pricing, range of products and after sales support and will definetly be looking to you (AIM) for my next PJ buy. I will also continue to recommend you to others, if the opportunity arises. I hope you and the crew at AIM have a good long weekend. Thanks again, from a happy customer Ken Lee p.s. you may quote me as part of any customer feedback if required (whilst maintaining privacy, naturally) From: Bill & Jo Pratt [mailto:xxpratt@xx.com.au] Pantone Huey tuned my 19inch flat sceen to display the photograph colours accurately. Very simple to install and operate. The combination of the Pantone Huey with my Epson R1800 used with Ilford papers and Ilford's ICC profiles, enable the image I see on the screen to be printed perfectly. Many thanks for your assistance. Regards Bill...
From: Beth Black [mailto:xx@xxnd.com] Hello to the team at AIM I have just purchased a Fuji Xerox 525a printer. It works fantastically and the print quality us very good.I just wanted to say how much I appreciated the prompt efficient service when I needed a replacement printer due to storm damage in a hurry. I ordered it on a Sunday and received it in country NSW on Wednesday at lunch time. I even had to change the delivery address mid stream with the courier and it turned up with no hassles at all. It was a very pleasant surprise that everything went so easily and your courier service is very efficient. A change from the usual rude half a service from many of the courier companies. Great service and a very cheap price.Thank you to all the team. kind regards Beth Black Beth Black Campaign Director Cessnock Phone 0265 xxx Mobile 0429 xxx Review From: davxxay@xxm.com [mailto:daxxy@xxxx.com]
From: Fudge [mailto:fxx@axxc.com.au] Hi Russell, Just wanted to say Thanks for looking after us! It's nice to know that some suppliers really do care for their customers. Every time we have needed anything, you have been prompt and direct with answers and advice and we definitely wouldn't hesitate to recommend you to anyone. I must say we are most happy with our Epsom R2400. The quality has been outstanding! The customers are constantly telling us that we do the best prints and with the continuous ink system, the costs are low enough to remain competitive. So again, a big thank you too you and AIM-Digital Imaging . Keep up the good work! Regards, Fudge Australian Digital Media Consultants [More] From: Terry & Andrea [mailto:tahoxxs@bigpond.net.au] Sent: Wednesday, 24 January 2007 6:27 PM To: Russell Subject: Re: Huey updates and remote Dear Russell
I would also like to thank you for the Longhorn Universal Remote it is fantastic and best of all my wife can use it
PS If anyone would like to contact me for more info please don't hesitate to give them my details Thanks Russell Regards From: Sandie Kerkvliet [mailto:sandie@xx.com.au] Hi Russell Having recommended and introduced with great success the continuous inking system at a former place of employment, I ordered the multi-fill system for Ultimate DLR's home office just before Christmas. Unfortunately, no matter what I tried – opening/closing cartridge holes, refilling cartridges, retrying old cartridges, I continually had problems. Magenta wouldn't print, there were stripes, or there was too much yellow-green. Daniel, who had organised my purchase, advised me to clean the print head in water to clear any blockages – still no success even though I tried this several times. Once the Christmas crazies were over, I had the printer looked over by a Canon repair centre who advised that the print head was faulty. I found this strange because my problems had only occurred since I had changed to the multi-fill system. They mentioned that the cyan and yellow multi-fill cartridges seemed to be putting out a lot of ink, but they couldn't say for sure whether the multi-fill system had damaged the print head. I called and spoke to you, explaining that I had been through a mountain of yellow ink and a couple of other colours without any success (from trying to run the clean program, test prints etc) and that I was thinking about sending the whole lot back, such was my frustration with it all. Plus I now had to pay for a new print head. I also mentioned the comment the Canon tech had made about the cyan and yellow cartridges. You very promptly arranged for me to receive a new bottle of yellow to top up what I had lost through not being able to get the system to work, operating instructions and some extra multi-fill cartridges (plus my missing red and green from backorder). However, the most crucial thing you advised was that occasionally the refill cartridges can be faulty and put out too much ink, and suggested I throw out the cyan and yellow multi-fill cartridges and try again with new ones. Through a quirk of fate, I requested that the new print head be delivered unopened. I thought I would give it one more go using the old print head with replacement multi-fill cyan and yellow. Voila! I got a perfect photo! It had simply been my misfortune to strike two faulty cartridges which had probably flooded the system, preventing the magenta from printing at all. The Canon tech was somewhat embarrassed and said he would “tell the boys not to fix the printer so well next time”! but that had nothing to do with it. They couldn't have tested the print head with their own cartridges, simply flushed out the old print head, tested it with my multi-fill cartridges, then just told me I needed a new print head instead. Not having to replace the print head saved me $160, all through because of your advice and willingness to go that extra step to look after a customer. I have absolutely no hesitation in recommending yourselves and the multi-fill system to others (I know of at least one other i9950 user who would benefit greatly from the system). Many thanks again, Russell. It's great to have such a satisfactory outcome. Sandie Kerkvliet Ultimate DLR Customs Brokers & Freight Forwarders From: Philip Greenwood [mailto:xxxxx@bigtrousers.com.au] Sent: Thursday, 18 January 2007 2:05 PM To: Russell Subject: Re: Genuine Epson Carts and your customised online ordering page! Hi Russell,
Good service, expert knowledge and the sharpest pricing around. Why shop anywhere else? I have put a blog entry in, feel free to make a comment by clicking on the comments link.
Philip Greenwood Big Trousers expertise is in graphics, photography, video editing, and audio engineering.
Tips on saving ink with a Epson Pro-Graphics 4800 - 7800
Regarding this little article on your website. Are you guys for real putting something like this on your site? I would have thought AIM's expertise would take in consideration what these printers are actually designed for - PRO GRAPHICS Business People - not part-time users...
If you purchase a pro-graphics printer with the intention of only doing 2-3 8x10" prints, why bother buying this printer in the first place?
This is a production machine and you would naturally use it to print and sell your PHOTO's - people who should buy these printers are selling their images not paper and ink...
An example -
I print 16x20" wedding photos on my Epson 7800 and sell these for $95.00 each! There is more than enough margin built into this price to take into consideration any waste - most intelligent business people would build all the associated costs into their final sale price. If you fail to do this you will most likely find yourself out of business fairly soon.
I would remove this article from your site as it only makes you look a little silly advocating such a ridiculous notion that a pro-graphics printer should be tip-toed around because of head cleaning - I paid $6000 for my printer and it has paid itself more than 30 times over in the first 12 months! with an average profit of 75% - you do the math! I only do this as a part-time job!
I suggest you tell this guy to sell his printer and buy a cheap A3 printer with a continuous bulk ink system - cheap mentality = cheap customers
Regards, Ivy [This is the page in question - AIM] From: Tammie [mail:txx@xx.com.au] Sent: Wednesday, January 03, 2007 12:41 PM To: Steven Subject: Delivery Sanyo Z5 Dear Steven Great service and I'll recommend you to my friends regards Tammie From: Helen Catherine Cramer [mailto:xxxxxxxxx@xxxr.com] Sent: Monday, 23 October 2006 11:20 AM To: Dave Subject: Re: ocr scanner Thanks Dave. I am thrilled with both scanner and Nikon. So grateful you put me on the right track. I still have a great learning curve to do but guess at approaching 80 years I am not doing too badly. Unfortunately never did like maths so freeze when faced with mathematical terminology. Thanks also for web address. Spending so much time using Nikon for fifty year old slides which had been long forgotten that until the novelty wears off takes most of my free time and my big party just around the corner. Once again thanks for your advice prior to buying and then even more important after sale care. Helen Cramer www.helencatherinecramer.com From: Adam Clark [mailto:clxxxx@xx.vic.edu.au] Sent: Monday, 23 October 2006 9:54 AM To: John Subject: Re: Epson TW20 Standalone x 10 John, You have my permission to post this on your site. Aim Digital has been providing multimedia solutions to Benalla College for a number of years. The pricing & service is first class, in particular the phone support. Recently we ordered 10 new data projectors for the school and the items were received the very next day. Incredible service that I would recommend to anyone. Adam Clark From: Mick & Jo Tanton [mailto:xxx@xxx.net.au] Sent: Wednesday, 18 October 2006 1:04 PM To: actsales Subject: PrintFix Pro Suite Importance: High Dear Russell Thanks for recommending that I should get the Print Fix Pro Suite to include the Spyder. I calibrated my Mac's 17" flat panel Apple monitor with it, and then jumped straight in to making a printer profile from the 729 patch target. All very straightforward, and the result quite surprised me. Previously, I had used the built-in visual software adjustment to prepare a profile for the monitor, but I always had a slight different image density in the print (using your original profile made for my paper) from what I saw on the screen. Now, what I see on the screen is exactly what I get on my prints, apart from occasional minor colour variation due to out-of-gamut colours. I reckon that the additional cost of the Pro Suite is well worth while for anyone printing large numbers of digital photos, simply because of the consistent quality one achieves and the ability to relatively quickly prepare profiles for changes of paper or ink, and would recommend it to anyone. The on-screen instructions and the readily available on-screen Help pages made it a straightforward process, and I went through the whole process of monitor and printer calibration in one attempt and am now printing with the revised setup. Incidentally, the reason I needed to re- profile from the original profiles that you made for me is that the latest version of Kodaks Premium Glossy Paper is somewhat thicker, glossier, and was printing with a much redder image using the older Premium Glossy paper, so it's something you could pass on to other customers who may be changing to the new version. Regards Mick Tanton From: Mick & Jo Tanton [mailto:xxtanton@xx.net.au] Sent: Tuesday, 17 October 2006 3:04 PM To: actsales Subject: PrintFix Pro Importance: High Wow! Hey guys, that was pretty impressive service- I didn't send my online order until after 2pm yesterday, and the Printfix Pro was delivered to my door at 1.45 pm today. Many thanks - and thanks to Russell for his advice on the equipment. Regards Mick Tanton From: Purnell [mailto:xxxx@xx.com.au] Sent: Tuesday, 26 September 2006 4:32 PM To: Orders Subject: Many thanks I am just dropping you a line to congratulate you on your fantastic service. Never would have guessed that my order ( 1931-7842-6458) The savings on the paper paid the freight. Many thanks once again on great service. Vicki From: yvonne [mailto:xxx@airnet.com.au] I write to congratulate you on your excellent service. I placed my order less than two days ago and the goods were on my doorstep at lunch time today. How good is that!!?? Well done. Regards Yvonne Hill From: Vasset [mailto:rojexxs@xx.net.au] (No.A19507Y) PO Box 187, Forest Hill, Victoria 3131 Telephone 9802 xxxx 31 August 2006 Mr Russell Martyn AIM Digital Imaging Dear Russell Once again our members were treated to an excellent workshop presented by you on Wednesday, 30th August. We are grateful that you agreed to give of your precious time to meeting our needs. We were very impressed by your obvious expertise and knowledge and the manner in which you presented information to us. I am sure there was “something” for everyone given that our members are at all stages of learning about their hobby. In talking with some after the meeting, people were saying things like that ”they must follow up on something you said” or you gave them “some information that they didn’t know before”. For example, the Spyders. I, for one, will consider seriously about how I use my printer!!! (Incidentally, an Epson 1290 on which I have only used Epson papers and inks but may consider the Ilford papers. It has given me great service to date….”touch wood”!!). . The information on colour space and ICC profiles etc was, I am sure, of great benefit for members since there is often discussion between members about why monitor colour does not match printed colour and original image colour. Some do try thumbnail testing to achieve the best colour balance. The technology is certainly not standing still and it is very beneficial that there are people such as yourself who can come to clubs and present information on what to look for and aspects to consider in buying and using the equipment. Once again our thanks, with the hope that, at some future time, we might get you along again to bring us “up to date”. Congratulations on running the competition and I am sure there will be members who will submit an entry Yours faithfully, Roger Vass For the ESPS Committee From: Peter Miller [mailto:peter@xxxxxxxx.com] Sent: Monday, 28 August 2006 1:17 PM To: 'Russell - AIM Digital Imaging' Subject: Photos plus testimonial Dear Russell, I am blown away with the quality of service your company has offered me. I have done business all over the world and believe me you have to go outside of Australia to get service that is comparable to that offered by AIM digital imaging and all of its staff. You guys really get that business is a heart contract between provider and customer, and to the degree that you own the customers heart your business will grow. You own mine!! I will go nowhere else for my digital imaging needs, and I live in Sydney, my local trade outlet can’t come near your product or your service. The CIS system I have installed on my brand new Epson R2400 is going perfectly and saving me a fortune in ink costs. Likewise the professional quality Ilford paper you have sold me has saved me a fortune in paper costs with perfect output results. Peter, Sydney Australia Hi Russell I am a freelance photographer and have been using your Continuous Inking System (CIS) with my Epson printer now for about 6 months. The cost saving by using this inking system has been remarkable, cutting somewhere in the vicinity of 70% of my ink costs. I use some of my photographs outside in nurseries and the results I’m getting are fantastic. The pigment inks are lasting really well in the sun and the colour rendition of the prints are superb, especially due to the ICC profiles that you supplied specifically for my ink and paper. You’ve gone the extra mile and persevered with my initial teething problems and I commend you on your service and professionalism. Many thanks for a great product and wonderful service. Paul Colcheedas Photography, 14/07/2006 From: Mark Needs [mailto:xxneeds@xx.com.au] Hi Davin just a quick note to thank you for making my first projector purchase such a quick and easy process, Thanks to you`r advise and recomendation the Sanyo Z4 is as good if not better than you said it would be, As I was worried if I had made the correct decision as I was thinking of going with the Panasonic EA 900. The picture is awesome to say the least and thats just projecting on to the wall so I can not wait to see what sort of picture quality I am going to have on the projector screen. Once again a big thank you for you`r honest advise, Will definatly recomend you to friends and family. Look forward to doing business with you in the future. Best regards Mark Needs. Reviews - Client feedback From: Brian Dennis
From: Robert and Miriam Meischke [mailto:roxxmir@xxxx.com.au] Greetings folks at AIM. I just thought you'd like a note from another satisfied customer. I This was sight unseen, so I was a bit wary at first, but your When the printer arrived, the instructions were clear (it was good to see the honesty of ink on fingers in Thank you Robert Meischke xxxxe street Review - Reviews From: Geoff Marshall [mailto:geoxxxl@xx.com.au]
Thanks From: "Phil Sangster" <xx@xxxwestnet.com.au
I bought this for use with the xbox 360 when it is released in Australia It results in a split second delay between when a player pushes a button I don't know if you test game consols on your projectors but before I This brings me to my point, perhaps mentioning on your website that Once more thanks for your service regarding my purchase. I'm extremely Regards, From: Brian [xxxxxxXCH] Davin That was the reason for the height of the screen close to the ceiling (200 mills). Pool table players can now walk freely around and play pool whilst not getting in the way of the projected image.
The Sunwave units you sold me work perfectly and have a far better range than the standard individual remotes. Whilst the projector is only 4 metres back the viewing seating is 6 metres. Most people are looking up naturally anyways when relaxing so it worked out to be an ideal viewing angle. Used the website you recommended and the image and focus was perfect for the projected length it suggested. Most people are looking up naturally anyways when relaxing it is an ideal viewing angle. I also set the screen back 100 millimetres into a recess and painted it matt black to prevent reflection. The velour trim on the screen takes care of the rest. The down lights are behind the speakers and also at the top of the recessus either side. They are usually dimmed for viewing and just add a bit more effect. Speakers are elevated slightly to give direct sight or ear-line to the centre and main speakers. As I mentioned before, 2 subwoofers connected and the room moves when the music or picture sound dictates. The amplifier I used was a Yamaha 657 with the Digitec HD tuner you guys sold me. Two connections to projector, DVI and Component, the amp up scales all other inputs to component. UPS installed in the roof. Will send thru a better photo this evening.
Reviews - Client feedback From: Simon Carrington [mailto:sxxxrrington@xxxx.com.au]
Thanks so much for your help and advice in putting the system together, it truly has blown me away – it’s just like having my very own Hoyts in the house! Once again, thanks so much and I will definitely be in contact for any further purchases. Best regards Simon Simon Carrington xxxxxxxx Australia Subject: Thanks Sooo much!! . Hi Russell, Since 1984 same ACN/ABN never bounced a cheque. How many can say that?
From: Tania Tanti Photography [mailto:taxxs@xxcall.com.au]
Thanks Tania. Tania Tanti Photography -----Original Message----- *From:* wayne and gaye [mailto:wayxxxaye@xxet.com.au] *Sent:* Friday, 16 December 2005 7:58 AM *To:* Dave *Subject:* Re: White Image Projector Ceiling Mount for PT-LM2E Hi Dave, From: xxxxprints [mailto:xxxxxrints@optusnet.com.au]
Subject: Testimony . Hi Russell I originally set up an R210 printer for general printing including photos and CD/DVD. I was so impressed with the system and the quality of the printing produced that I purchased a second printer and CIS system for use in my sublimation printing business. I found the direction supplied with the systems easy to follow and the CIS systems simple to set up and install. The Ausmedia web site has a lot of valuable information for using the CIS and associated printer. Both systems have functioned without any problems during the time they have been installed. I have had a few problems with the printers which I have been able to remedy with information available on the web site. The systems have saved me many thousands of dollars during the couple of years that I have been using them and I would have no hesitation at recommending the system to other potential buyers. Cheers From: richard xxx [mailto:xx@iprimus.com.
From: <powexx@iprimus.com.au> To: "Davin - AIM DIGITAL IMAGING" <xx@xxsmedia.com.au> Sent: Monday, November 21, 2005 11:59 AM Subject: My testimonial of a excellent retailer.
Regards Subject: RE: FW: Attn John Date: Tue, 15 Nov 2005 13:02:05 +1030 From: Gromit <cadxx7@internode.on.net> To: 'John - AIM DIGITAL IMAGING' <dj@xxxxedia.com.au> . Hi John, --BenQ PB-6210, AIM From: M&M Leach [mailto:lxx@westnet.com.au] Sent: Wednesday, 2 November 2005 12:45 PM To: wasales@axx.com.au Subject: WA -Many thanks! Hi there, just a few lines to say thanks for the wonderful service and very affordable products that you supply. Having never made internet transactions before, we were apprehensive about purchasing online; you hear about so many people being deceived these days. However, when the parcel arrived our fears were alleviated. Upon opening the package we couldn’t believe how compact the unit (a Panasonic PTLM-2 projector) was compared to our previous NEC monster. After switching the projector on though, we couldn’t believe our eyes. It left the NEC for dead and filled the room with the clearest, brightest and most colourful picture we have seen. This has got to be the best buy of the millennium. How anyone can call those overpriced 42” TVs cinema is beyond us. The PTLM-2 definitely has to be the way to go if you want real home theatre without a second mortgage!An excellent buy from a trustworthy and efficient company that won’t sell you overpriced merchandise. Many thanks, . M&M Leach From: Hill, Les (S&D) [mailto:Lesxx@xxces.com] Transfield Services (Australia) Pty Limited From: mclean peter [mailto:xx_2000@xxhoo.com.au]
From: Andrew Jacob [mailto:xx@xpond.net.au]   : xx@tpg.com.au20 September, 2005.Attn: JohnAIM DigitalDear John,Finally our home theatre is finished, and as already stated, have
Subject: Projector competition [Note Mr. Myers won a universal remote control as per the September competition for best photos of a clients installation.] Subject: SP5000 supreme
Date: Thu, 8 Sep 2005 08:54:36 +1000 From: Shane <Shane@xxh.com.au> To: John - AIM DIGITAL IMAGING <dj@xx.com.au> . Gday John: I received the sp5000 in record time on Monday after ordering on the From: Adriana & Mathew[mailto:xxx@bigpond.net.au] . Whilst I still need to determine cabling requirements (best to think it thru and cable/mount in one hit!) I got home and set up the screen, temporarily setting up PJ on table about 5.5mtrs from screen. The curtains have been shut since midday, and I’ve been in heaven! . My little 21/2 year old was very impressed too – no sooner than I had the screen setup he said ‘Ooooh…..Woody? Buzz?’ which in laymans terms is a request for TOY STORY! He did not move for the whole movie – a first as at that age they can be a bit wriggly! I was worried we were going to have to battle it when it ended over Thomas the Tank or Gladiator. . I won out and whilst love this movie and watched it numerous times on DVD this time was like the very first. I had the TV on (my LOEWE XEMIX DVD keeps turning the TV on automatically – have to change that now!) and the contrast/colour was so close to a match on the big screen I was breathless. Blacks/Whites are the big differences where the PJ’s are noticeably less ‘rich’ – but only in direct comparison, on their own they more than hold their own – certainly don’t looked washed out or grey etc as I have heard some PJ’s do. . The picture quality is just superb. Knew that when comparing to the Pana AE700 (dull in comparison) and even the SP5000 – a great unit but the ‘punch’ in colour and contrast on the 5700 won out – and yes for me justified the significant jump into the next price bracket! . I have a 4yo LOEWE Planus CRT TV at home – and believe it has one of the best pictures around – rich in colour (which I like – know some don’t). I know I shouldn’t have been, but couldn’t help comparing the picture quality when looking around at Projectors. The 5700 delivers so much more so than any of the other PJ’s I’ve seen. . A special thanks to Steven, who I saw a couple of weeks ago. Gave me the low-down of LCD/DLP and whilst knew I liked the 5700 was subjective and showed me a few other units that were a lot cheaper but still had a lot of bang for their buck (and the best of those would have to be the SP5000!). Also liked his no nonsense approach – wanted the sale but wasn’t going to load me with a heap of sales stats and hoopla to get it. Refreshing to get ‘real’ recommendations, supported of course with the huge array of info posted on AUSMEDIA’s website. . Thanks Davin for filling in for Steve today! – even before the final decision on PJ you had our business based on both of your professional, service orientated approach. How you handled my rather embarrassing issue with the EFTPOS machine (had all funds in my savings account ready to eftpos not realising there is an $800 limit – got a great deal but didn’t quite go down that much!) was I thought extremely generous and was ever so appreciated. . On a side note 2 things a) could I get access to your ‘customer only’ site . and b) is there any chance I could get a copy of the HD loop of puffing billy you use for as a demo…. My little boy would just LOVE it – particularly up on the ‘BIG’ screen ;-) . Thanks again, Mathew..
TO: Russell Martyn Dear RussellThank you for coordinating and presenting to our group last Wednesday, I know that the members found it informative and exciting to get the facts from "the horse's mouth", and they were especially excited by the gifts. Ray Subject: testimony.. . Russell In the 3 weeks we have been using the CIS Beware
From: Ken NiXXX [mailto:KenXX@XXXcorp.com.au] We are one of the very few places you'll find on the net that's From: Diane and Doug Worsley [mailto:worsleyd@xx.net.au]
From: Teejay [mailto:teejay1@xx.net.au] Trevor Santa Maria From: M Swanney [mailto:swanney@xx.net.au] Malcolm Swanney From: Andreas Heydler [mailto:andreas@xxx.com.au] Andreas From: Dennis [mailto:spielfot@xxt.com.au]
From: Jill Sharwood [mailto:jandrsharx@xxxail.com.au] From: Rick White [mailto:xxk@iprimus.com.au] Steve could you send me a price on lamp replacement SP-LAMP-017. Many Thanks again Rick From: Peter Mackay [mailto:xxMackay@xx.com.au] . Regards From: Ariel San Esteban [mailto:ariel@xxx.com.au]
From: Colin [mailto:xxxxxxxx@optusnet.com.au]
Reviews - Client feedback From: Leow, Daniel [mailto:Danielxx@xxa.com.au]
Daniel Reviews - Client feedback Date: Sun, 22 May 2005 17:31:50 +1000 Ryan,Very belatedly, a brief note to thank you for your excellent service in supplying my new Sharp LCD.Sorry for being so indecisive for a while and for my numerous phone calls - therefore thanks too for your patience. Presuming most people would have goods like the ones I bought delivered to their homes, I can't understand why everyone doesn't buy from you. I feel a bit guilty though having done so much research at Harvey Norman and Bing Lee. Their prices, realistically were probably $500-750 more than yours. That feels like a worthwhile saving to me!Thanks again - I'll recommend you to others.Michael Bailey.
From: Myles Kohler [mailto:xxler@xxpg.com.au] Ps. All I'm missing now is the universal remote do you think I can still get it at $99 From: "Nicholas Cohen" <xxxxx@bigpond.net.au> To: <xxxx@xxausmedia.com.au> Sent: Friday, May 06, 2005 11:47 AM Subject: Delivery Information..
(Another) Online IT reseller Custo closes doors -----Original Message----- -- Mark Owen-Greene
To: steve@ausmedia.com.au
From: Gary Stafford [mailto:gstafford@pjacc.com.au] Sent: Wednesday, 22 September 2004 1:08 PM To: Dave Subject: RE: VIC - Information on.. Your help has been invaluable. Reviews - Client feedback From: robertbell [mailtoxxl@xx.com.au]
. Just an . I thought as long as it was comparable to the LCD unit I have at work ( cost Approx $4500) I’ll be happy, but certainly it is significantly better. Coupled with my High Definition set top box and the Yamaha sound system I find it just as good ( to my untrained eye) as the $16,000 unit Sony demonstrated at the recent home show. I run HDTV, X-Box ,DVD and Foxtel through the unit and funnily enough the only slightly disappointing picture is Foxtel. All the others are fantastic. . Cheers Bob Bell 21/9/2004 Subject: New profiles -brilliant! Hi RussellA quick line to let you know that I'm now getting prints with colours
From: Steven Miskin [mailto:xx@xxxxowerup.com.au] Your advice and information on your website was first rate, and the projector is everything you said it would be. It was a challenging experience trying to decide on a projector, and very hard to actually see live demos of projectors. This meant we relied on reviews and your advice. You also don’t tell porkies about your prices and it is easy to see how much cheaper you are. We are delighted and think you guys are great. Well done,Steven & Ute Sunshine Coast Queensland From: rrfrater [mailto:xx@alphalink.com.au]
From: Graeme Anderson [mailto:graeme.anderson@xx.com] Graeme Anderson From: Alex Lovecek [mailto:zz@zz.com]
From: Peter Fitzpatrick [mailto:Peter.xx@xxr.com.au]
Thanks again Joel, please pass this onto the managers/owners of the company and I would happily recommend your company to all and sundry. From: xxarbell P/L. - xxxxaldino [mailto:xx@ihug.com.au]
From: Bradley Ellison [mailto:xx@arach.net.au]
Just a quick note to say I received the remote today and had it programmed for the 7 remotes it’s replacing within half an hour! Thanks very much for the prompt service and advice. Cheers, Brad. From: Andrew Smith [mailto:xx@asiamail.com] Regrds From: John Davies [mailto:xx@iinet.net.au]
From: simon@xx.ca [mailto:simon@xx.ca]
- Simon From: Harmony Homes [mailto:zz@zz.co.nz]
From: Dr Robert Lim [mailto:xx@xx.net.au]
Date: Tue, 11 Jan 2005 10:25:35 +1000 Hi Ryan Brian Taylor PS The projector performs great ( even on low setting) in our Community Centre. This is in daylight, no curtains drawn, fairly wide verandah. Excellent recommendation for this model. (Thanks Joel) Used it at night on New Years Eve to show fireworks etc from TV. Even better when it is dark. All attending most impressed. From: xx@xxbrands.com.au [mailto:xx@xxands.com.au]
Date: Mon, 22 Nov 2004 23:05:47 +1000 Hey RyanThank- you for two reasons -- The Navman page --AIM From: Matt Knell [mailto:zz@z.com.au]
From: Matthew Gibson [mailto:matthexx@xx.com.au] Sent: Monday, 22 November 2004 3:03 PM To: xx@ausmedia.com.au Subject: Thank you. Hello all, I just wanted to say a big thankyou to all the people I dealt with at AIM. I recently bought the Panasonic AE700 projector and "Wow!" pretty much sums it up - both the projector and the service. Straight out of the box the projector was a stunner compared to many others I have seen, for considerably more money. Great colours, not a trace of the 'screen door' effect and also worked very well with heaps of ambient light. The info on your frequently updated website was extremely useful in helping me make the decision, as was the info provided in person over the phone. I have to say I was surprised when I was promised that a shipment was arriving the next Wednesday, and it in fact did! And, as you claim on your website, I wasn't charged until you had the goods. Thank you for your honest, no nonsense service, fast delivery and awesome price. Keep up the good work. Cheers, From: Jason [mailto:xx@xx.com] Sent: Tuesday, 16 November 2004 5:34 PM To: sales@x.com.au Subject: Feedback on sale of Panasonic AE700U & screen
-- The last thing we want is for our clients to get junk email because they dealt with us or were kind enough to send us feedback, please note how we alter all email so the sender can't be identified --- AIM From: x [mailto:xxx@bigpond.net.au] I had a play around with the settings last night in this ‘secret’ menu. I certainly found that my flicker adjustment was out, and out by quiet a bit. I had tremendous flicker when I first went through the 6 (3 top and 3 bottom) scenarios. Interesting though, even with the “out of the box settings”, I found my picture quality to be brilliant… I wouldn’t have believed it could have been improved. I fixed the flicker and certainly found that the vertical banding (VB) had improved (by about 50%). I then experimented with different flicker adjustments (all arguably showing no flicker) and found that you could reduce the VB even further (by 65%) and that you shouldn’t worry about having the colour values at different values. I couldn’t get rid of the VB 100% but I also found by experimenting with colour temperatures and individual RGB colour settings, sharpness etc. that you can improve the VB even further without compromising natural colour. I will continue to experiment further over time as I’m confident now that I know and am familiar with all the settings/controls/tweaks, that I can get rid of the VB by over 95%. As soon as I have done this, I’ll let you know my final settings. Thanks again for your help in pointing me to this secret menu. From: Chris.Ince@xxor.com [mailto:xxxxcexx.com] CHRIS INCE From: Brendon Lau [mailto:b_lau@xx.com.au] Sent: Friday, 5 November 2004 3:13 PM To: 'Sales' Subject: RE: VIC - Information on..Ex-Demo (Projectors)
Thanks for all the advice and help.  Aussie Weather
From: Glen Duggan [mailto:glen.duggan@xxx.com] Sent: Tuesday, 2 November 2004 10:54 AM To: orders@ausmedia.com.au Subject: Order 1831-1127-4422
From: Justin Viiret [mailto:xx@xx.adelaide.edu.au]
Sent: Tuesday, 14 September 2004 9:44 PM To: sales@ausmedia.com.au Subject: Scanner on its way back from Adelaide
Many thanks, Greetings, -----Original Message----- From: Peter D.Taylor [mailto:xx@xx.edu.au] Sent: Monday, 13 September 2004 4:18 PM To: 'Peter Buchstaller' Subject: RE: WA - Information on Longhorn speakers
Peter Taylor
Customer Email: bankxx@xx.com.au Thanks From: William D.T. Keidan [mailto:xxt.net.au] Many thanks for your advice and good service. From: Irina O'Dea [mailto:xxx.org.au] Sent: Friday, 3 September 2004 10:21 AM To: nssales@ausmedia.com.au Subject: NSW - Information on.. Dear Madam / SirThank you for your good service and speed in delivery ( inv 41942) and price too.Yours faithfully Irina O'Dea From: David Elliott [mailto:davide@xx.com.au] (Epson EMP-S1h+ bundle) From: Sacha [mailto:xx@xx.com.au]
Sent: Wednesday, 18 August 2004 12:20 PM To: sales@ausmedia.com.au Subject: X1
--Note from AIM because some had the incorrect power cord in the box we sent up the correct one with a free gift for any inconvenience. We normally have time to check the content but due to the Olympic rush we just sent them without double checking.
From: B.Lipscomb@xxxxx.com.au [mailto:B.Lipscomb@yyyyyy.com.au]
More text from this email/review text on Epson EMP-S1 Page Monday, July 26, 2004, John Wincott. From: James Green [mailto:xx@xxx.COM.AU] Sent: Friday, 16 July 2004 3:07 PM To: sales@ausmedia.com.au Subject: Invoice #40103
From: Adam Matthews [mailto:stxxx@hotmail.com] Your company has made a potentially stressful transaction an absolute pleasure. From: Leah Marsh [mailto:xxxx@mazuma.com.au] Thank you again Peter for your prompt notification it has certainly been a pleasure to deal with you (your company), these days great service seems to have disappeared. I look forward to receiving scanner & so quickly too. Regards Leah Note: We tested this by placing an on-line order with an active WA company on the 21st June they billed my card TWICE once on the 21st June and again on the 22nd. When I called on the 9th July they said it would be ABOUT another 30 days! -- AIM .. Copies available on request! From: Peter Wolsey [mailto:xx@xx.com]
From: Khan, Osman [mailto:xxx@xx.com] Sent: Thursday, 3 June 2004 5:31 PM To: 'ryan@ausmedia.com.au'; 'peter@ausmedia.com.au' Subject: Purchase of Infocus Projector and Screen Package Peter / Ryan,As with the numerous warnings etc with respect to dealing with companies on the Internet and particularly financial transactions caution needs to be exercised. I just wanted to congratulate you and your team on your very professional approach in managing my purchase of the Infocus Projector and the Screen package. Besides your very competitive price and the immediate availability of the equipment, your prompt attention to despatch is noteworthy. Unfortunately my screen was received in a damaged state, I don't believe the delivery crowd took sufficient care though you had numerous stickers reading, "Handle with Care". Your prompt replacement is also acknowledged. I have received the new screen, the damaged screen is yet to be picked up.I will have no hesitation in dealing with you guys in the future and have recommended you to my work associates and will continue to do so.Once again thanks, the projector works well and I am sure that when I get the screen up it also will be just fine. Regards, From: Gary O'Brien [mailto:garyxxx@cccc.com.au] From: ricrxx [mailto:ricrxx@xxip.com.au] Sent: Thursday, 13 May 2004 11:58 PM To: nssales@ausmedia.com.au Subject: NSW - Information on..
From: Joan & Leon [mailto:xxx@bigpond.com]
01-03-2004 Hello Russell, The printer profile you prepared for me works well! A success at last! I had been wallowing for months before this breakthrough. I wish to thankyou for firstly for dealing with my under-developed knowledge on the subject and for also responding to my many correspondences. Your product is well worth the nominal cost to have made up and has really given me the impetus to continue in my digital photographic exploits. Excellent service, excellent product and excellent results! Your efforts are greatly appreciated and will be recommended widely & thoroughly. Many Thanks, Matthew Brennan
From: Michael Blume [mailto:xxx@xx.com] --- From: Wayne Roberts In my experience, most retail outlets are ill-informed about their products. -- Charles Wright is an IT journalist. From: <elainec@xxx.com.au>
-----Original Message----- From: Peter Larson-Este [mailto:xxxxx0.com] Sent: Wednesday, 17 September 2003 1:23 PM To: Russell Subject: Re: coloured papers and umax camera
From: nickolay tilcheff [mailto:tilcheff@xxxx.com] Best regards Hi Russell, (Email 7th July 2004)
-- AIM Profiles page From: "Hayden Boaler" <boaler@xxxx.com.au> Many thanks. 17-4-2003Dear Sir, [SEE Colour.htm] for details on "Profiles" -- AIM From: Robert Crigan [mailto:xxx@xx.com]
----- Original Message -----
From: eva mai To: christian@ausmedia.com.au Sent: Monday, February 03, 2003 6:41 PM Subject: cheers Hi christian, From: James Browne [mailto:xxx@bigpond.com]
I feel I must write to you and thank you for the wonderful service I received when dealing with you when I arranged the purchase of my Canon G3. You followed up my enquiry about availability and advised when the camera came into stock and I appreciated your tolerance with the usual questions I fired at you. When I did decide to order the camera it was late in the afternoon and my camera was delivered to me at 9.00am the next morning….wonderful service and full marks to you and your Company. Regards James Browne Griffith NSW From: Mary Lynch [xxx@melbpc.org.au]
eMAIL TO: Russell Martyn Ray Sent: Monday, 13 May 2002 2:41 PMTo: joel@ausmedia.com.auSubject: RE: ScannerHello Joel,I absolutely love the Cannon 2710 having now used it for about 60 odd slides, colours seem true and sharpness is a lot better than the 2710dpi has in it's specs. I have used both Canon and Vuescan with multiple passes improves dark slides. It is a little slow in operation but looks like it would run forever.The cable in the Canon box won't fit the Adaptec card in the Laptop !The installation went flawlessly and both Win98se and XP work fine. The Canon S/ware is a little slow in XP due to not being written for it and the ASPI which has to loaded.I'll deal with your outlet again, impressed by the service and the follow-ups.regards, Cliff Just wanted to say how impressed I was buying through your company. I spoke to Christian last week who put a camera away as I had to wait to Monday to buy. Processed the order with him on Monday and received the camera and 128 flashcard just after midday Tuesday. I was very impressed and would have no worries buying this way in future. Excellent service! Thanks. Greg Piper Via 29-4-2002 I thought I should tell you about the great service I received from your Company. I was looking for a digital camera and found you on the net. At that stage, price was the major factor influencing my choice and I ordered a Canon Powershot A40 from the ACT store on Wednesday April 17. Unfortunately I choose TNT as the courier and the next week was a story of great assistance from your staff and very little from TNT. I dealt with 2 or 3 of your staff (they were all very professional) but, in the last few days, it was Robert who looked after me. By Friday, April 26, the camera had still not arrived and TNT were talking about sending a claim form if it didn't turn up by the following Monday (today). I rang Robert (who had a couple of conversations with TNT) and he took the matter over. He despatched a camera on Friday and I received it at 10:00am this morning. I've had a bit to do with the whole eBusiness thing and know that you rely on good people and an excellent delivery chain. Your people are easily the best I have dealt with but the delivery by a third party let you down initially. Sometimes, in the world of customer service, top quality recovery can make loyal customers from those who've have a bad experience. I'm certainly one of those. I'm in the market for a scanner and maybe another camera and you can be sure that I'll buy from you and spread the word among friends and associates. Thank you and please thank the ACT staff and Robert in particular. Best wishes Peter Whalan Via To the Sales ManagerOn Wednesday afternoon we phoned your office and was served by Ryan.We ordered a power supply for our scanner (Inv 19468) This was delivered Thursday morning at 8.50 am SA time. We are impressed and wish to thank Ryan for the way he has looked after us. Many thanks Robert and Josephine Fisher 19-3-2002 - Via Russell www.condomwarehouse.com.auDear good people,"I purchased from you an Epson Photo 890 printer and an Epson 1640SU scanner.I am very pleased with both of them.I was concerned about the resolution of the scanner for 35mm slides and negatives as dedicated scanners seem to have a resolution of 4000dpi. Ifind however that this scanner has more than adequate resolution and in fact I get the best results on a 35mm slide at 1600dpi. I obtained with itPhotoImpact 5. The book that went with it looked promising at first but I found it not very helpful as it seemed to assume knowledge of the basics.The very exiting thing was the Training CD which you had produced in house. This is what made the job possible. Without it I doubt if I could have used the equipment at all."Thank you, Bruce Johnston. Sat 16/02/2002 1:51 PM Email.From: "DAVIDSON, Laurie" To: <joel@scannerplace.com.au> Sent: Tuesday, December 25, 2001 9:59 PM Subject: Thanks.... Laurie Davidson. From: Philipxxxxx PhilL 28-11-2001Subject: Epson 1640su photo Martin 19-10-01Steve, the Umax Astra 6400 (with Firewire) I pickup this morning plugged in, loaded drivers and scanned in a few short minutes. Speed, quality and ease of use is great. It kills all other scanners we have, even the most intense color scans at 300dpi+ eaten in under 30 seconds. It does everything perfectly! Thanks for you help, patience and service. Mark Scatchard
Professional Engineering Services Pty Ltd - Donvale, Victoria 1-5-01 Good Morning Russell, Our Agfa E50 Scanner arrived this morning 24-4-01 Hi Steve, My name is Michele Fawkes, a while ago I bought an epson scanner from you, (the 1240u). I have used it a lot since then and would just like to let you know how happy I am with it. I am very pleased with the advice and service that I received over the phone from yourself and Joel, and also with the product. Thankyou. Regards Michele 3-4-2001 Email on file. Hi guys cheers 4-4-2001 Email on file. Hi Joel, I would just like to personally thank you for your quick response as in the field of computers a quick response can mean the difference of getting my door kicked down by 20+ teachers or staying on top of things.... Doug gave me the information i needed, so thank you. No reply is necessary (i know how slim time can get!).. Damian Jackson. 4-4-2001 Email on file.Hi,"..Congratulations on your excellent web site. The first one that lets me send Werner 4-4-2001 Email on file.Hi,I was in last week and bought an Epson Perfection 1640SU, OmniPage Pro 9 and WinFax Pro 10, off Russell Martyn. I was extremely happy with the service and the products. I am now looking for video capture card.. Kind Regards,
After searching the internet somewhat vigorously, I have come to the conclusion that your site is the only one which actually offers an opinion, rather than a regurgitation of the manufacturer's press release, or web page. This includes magazine web site "reviews" and articles. I find your propensity to "come to a conclusion", positive or negative, regarding to a model's performance or aptitude surprisingly unique and refreshing. Scott Nakawatase Email to us 3/11/2000 Sent: Tuesday, November 14, 2000 6:45 AM Subject: Epson I am writing to tell you how pleased I have been with the helpful advice I have received from one of your employees whose name is Joel. Some time ago I purchased an Epson Scanner GT7000 on his advice and have been very happy with the purchase. Joel took the time to explain each scanner I was interested in and nothing was too much trouble for him. I only wish every retail store had an employee like Joel. Please convey my thanks to him and I look forward to dealing with your company in the future.I am also writing to recommend the Epson range of printers to your customers. I have been the proud owner of four Epson Printers, all of which have given me excellent service. My present model Epson 600 has worked tirelessly for two years and I see no reason to upgrade at the moment. I have printed out many beautiful photographs on Epson special paper, both form digital camera photographs and scanned pictures using the Epson GT7000 scanner. I would also like to comment on how pleased I have been with my Epson GT7000 scanner .I have had absolutely no trouble with it , being very pleased with the results. Yours sincerely Helen Mills
eMAIL
TO: Russell Martyn Dear RussellThank you for coordinating and presenting to our group last Wednesday, I know that the members found it informative and exciting to get the facts from "the horse's mouth", and they were especially excited by the gifts.I hope you were impressed by the size and activity of "the world's 2nd biggest user group" and that you will see benefit in further supporting this club. On that score, I trust that we will have the opportunity to work with you again in the future.Personally, I'd like to thank you for helping to make the meeting the success it was, and filling in at the last minute; while on a more official note, let me extend to you the warm thanks of this group from the executive and committee, and the hundreds of members who came out to see the presentation.Kind regardsRay
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I hope you were impressed by the size and activity of "the world's 2nd biggest user group" and that you will see benefit in further supporting this club. On that score, I trust that we will have the opportunity to work with you again in the future.Personally, I'd like to thank you for helping to make the meeting the success it was, and filling in at the last minute; while on a more official note, let me extend to you the warm thanks of this group from the executive and committee, and the hundreds of members who came out to see the presentation.Kind regards
address have been disconnected so I can't afford to buy another plasma.I have some questions regarding projectors. 
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